Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@efdmulti-tools.com or via the Warranty & Returns form here. Please note that returns will need to be sent to the following postal address: PO Box 1201, Caulfield North, 3161, Victoria, Australia.  

If your return is accepted, depending on the nature of your return, we will advise you on whether you need to purchase a label, or if we will provide you with a return shipping label. Items sent back to us without first requesting a return will not be accepted.

In general, change of mind or "did not like" returns are NOT eligible for a free return, and a label must be purchased at your own expense.

You can always contact us for any return question at info@efdmulti-tools.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist you as quickly as possible.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or the proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@efdmulti-tools.com.